FBME upgrades its e-Banking service FBME DiRECT
07 Oct 09
We are pleased to inform you of the impending launch of the upgraded FBME DiRECT e-Banking service.
The official launch date of the new FBME DiRECT is 19th October 2009.
What Users can expect when logging in for the first time
When first logging in from 19th October 2009, existing Users can expect to see the current functions of FBME DiRECT in a simplified style allowing smoother navigation throughout the system.
Changes effecting Corporate Administrators
The main enhancement for the new FBME DiRECT is that the corporate Users’ access will now be administered by the Bank. Any changes to the corporate User access rights, including the resetting of User passwords or the deletion of existing corporate Users, should be instructed to the Bank using the Amendments to Existing User form. This form can be downloaded from our website via the ‘Downloads’ section.
The existing Corporate Administrator User may be retained by those clients who still wish to self-administer their corporate Users using the 'Map Account', 'Unlock User', 'Set Transaction Limits' and 'Map Initiator/Authoriser' functions.
To create new Users all applicants are required to complete the New User Application form located in the ‘Downloads’ section of the Bank’s website.
The amended e-Banking Special Conditions can be found on the FBME DiRECT login page at https://www.fbmedirect.com or via the ‘Downloads’ section of our website.
Added security features
At FBME security is our prime concern and we have employed state-of-the-art fraud prevention and detection technology to actively protect your finances and personal information.
For further information regarding how FBME is protecting you please visit the ‘Online Security’ link found on the login page of FBME DiRECT.
How to login
Corporate and personal Users may access FBME DiRECT by clicking the ‘Online Banking’ link found on our website at www.fbme.com or directly by typing https://www.fbmedirect.com into their browser.
Please note that there may be some disruption to the e-Banking service prior to the upgrade ‘go-live’ date. We ask for our clients’ understanding during this transition period. All e-Banking Users will be notified by bulletin on FBME DiRECT prior to any downtime required for this purpose.
We welcome any feedback concerning the new FBME DiRECT. Please send your comments to marketing@fbme.com.
For further information please contact us:
Cyprus Customer Service Department on +357 22 888 400 Monday to Friday - 08:30am to 17:00pm GMT + 2
or email us at customer.service@fbme.com.
Tanzania Central Operations Department on + 255 222 12 6000 (extension 156 or 151) Monday to Friday - 08:30
to 17:00 GMT + 3 or e-mail us at tzcentraloperations@fbme.com.
We are confident that you will find FBME DiRECT an efficient tool for handling our banking and managing your FBME accounts.
